Continuum FAQs

 Continuum is a year-long rhythm of return — designed to feel steady, supportive, and quietly personal.

Below you’ll find answers to the most common questions, so you can begin with clarity and ease.

What is a Continuance Insert?
A Continuance Insert is your refill candle insert, designed to fit your Onyx vessel — allowing your ritual to continue with ease.

How does Continuum work?
Continuum is a subscription experience held within a 12-month cycle.
You choose the rhythm that suits you — monthly, bi-monthly, or quarterly — and receive your Continuance Insert in that rhythm.

Do I have to choose the same scent every time?
No. Your scent can evolve with you.
You may select the fragrance that feels right for each delivery, allowing your Continuum ritual to remain personal and considered.

What is the 12-month cycle?
Continuum is designed as a year-long experience, allowing value and ritual to deepen over time.
Your chosen rhythm determines how often your Continuance Inserts arrive throughout the cycle.

Can I change my delivery frequency?
Your delivery rhythm is set when you begin Continuum and remains in place for the 12-month cycle you select.
If you need support or would like to request a change, please email us at hello@scentualist.co.nz.

Can I skip, pause, or cancel my subscription?
Continuum is designed as a 12-month cycle commitment.
If you need support at any point, please reach out to us at hello@scentualist.co.nz — we’re always happy to help.

When will I be charged?
You’ll be charged automatically according to the rhythm you choose.
You’ll also receive an email before your next scheduled delivery, and your upcoming order details will be visible in your customer portal.

Do I get free shipping?
Yes — shipping is included for Continuum deliveries within New Zealand and Australia.

Can I add extra items to my order?
Yes. You’re welcome to add additional products whenever you wish — so your Continuum delivery can become a fuller ritual, when the moment calls for it.

Where do I manage my subscription?
You can manage your Continuum subscription anytime through your customer portal — including scent selection, upcoming order visibility, and billing details.

 If you have questions before beginning, we’re here — quietly, always.